Phone icon 1800 198 888 Chat icon Chat now

When you have a health concern you need addressed quickly

24/7 confidential medical advice from registered nurses free, with no out of pocket costs via phone or web chat.

We can connect you to a face-to-face or virtual bulk-billed GP appointment if needed.

Phone icon 1800 198 888 Phone icon Chat now

Important Service Update

From 30 June 2025, North Coast Health Connect calls will be answered by Healthdirect nurses.

You’ll still be able to ‘ask a nurse first’ and get 24/7 confidential health advice from qualified nurses – now through Healthdirect Australia, a government-funded service that provides health information and advice by phone at 1800 022 222.

This change aligns with the NSW Health Single Front Door approach, helping connect you to the right care, at the right time, through one single access point.

Visit the FAQ section for more information.

Don’t waste time waiting to be seen; let our registered nurses at North Coast Health Connect help you now.

Our service

We offer confidential health advice from qualified nurses who can connect you to the health care you need.

  • Call or web chat
  • Available 24/7
  • Confidential
  • Connect with a GP or pharmacist if needed

Why we do it

Many of us know how it feels to be concerned about a health issue and not know what to do.

We want help or professional advice quickly, but the wait to see a GP can be long, but it’s not bad enough to visit emergency.

That’s why our service is here to help; So you don’t have to waste time waiting to be seen, as our registered nurses are here to assist, whenever you need it.

How our service works

Step 1

Contact us

Call or web chat to instantly connect with one of our registered nurses, available 24/7

Step 2

Get instant health advice

We will assess your situation and provide assistance

Step 3

Connect to further care

If needed, we can book you in to see a local GP or pharmacist or transfer you to a telehealth GP

Is this service available in my area?

View all eligible postcodes

Feeling unwell and need a certificate for time off work?

Our nurses have you covered. If you’re unable to access a doctor, our qualified nurses will assess your symptoms and, if appropriate, triage you directly to a North Coast Health Connect participating local pharmacist who can assess you. For cases where up to 2 days leave are valid, they can issue a certificate with no out of pocket cost.

It’s a convenient, fast, and reliable way to get the care and documentation you need.

Stay on top of your health. We’re just a phone call, or web chat away 24hrs 7 days a week.

Translation service

If English is not your first language you can still use our service. Please let the nurse know and they can organise an interpreter to join your call.

In an emergency, call 000 or go to your nearest hospital emergency department

North Coast Health Connect is funded by Healthy North Coast, delivered by Amplar Health (a business of Medibank Health Solutions Pty Ltd ABN 99 078 934 791) and supported by the Pharmaceutical Society of Australia. The service will be evaluated by The George Institute.